C08 Customer Service MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on C08 Customer Service, a fundamental topic in the field of IC38 Life Insurance Agent Exam. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our C08 Customer Service MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of C08 Customer Service mcq questions that explore various aspects of C08 Customer Service problems. Each MCQ is crafted to challenge your understanding of C08 Customer Service principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace IC38 Life Insurance Agent Exam tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our C08 Customer Service MCQs are your pathway to success in mastering this essential IC38 Life Insurance Agent Exam topic.

Note: Each of the following question comes with multiple answer choices. Select the most appropriate option and test your understanding of C08 Customer Service. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

So, are you ready to put your C08 Customer Service knowledge to the test? Let's get started with our carefully curated MCQs!

C08 Customer Service MCQs | Page 2 of 8

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Q11.
Why is customer service important in the insurance industry?

a.

It helps sell more cars

b.

Insurance is tangible and easily experienced

c.

Insurance promises are intangible and require trust

d.

Customers do not matter in the insurance sector

Discuss
Answer: (c).Insurance promises are intangible and require trust Explanation:Customer service is crucial in the insurance industry because insurance promises, being intangible, require trust and positive customer experiences to build and maintain strong customer relationships.
Q12.
What is the foundation of good service quality according to the SERVQUAL approach?

a.

Responsiveness

b.

Assurance

c.

Tangibles

d.

Reliability

Discuss
Answer: (d).Reliability Explanation:According to the SERVQUAL approach, the foundation of good service quality is reliability, which is the ability to perform the promised service dependably and accurately.
Q13.
Which aspect of service quality involves the human touch and individualized attention provided to customers?

a.

Tangibles

b.

Empathy

c.

Responsiveness

d.

Assurance

Discuss
Answer: (b).Empathy Explanation:The aspect of service quality that involves the human touch and individualized attention provided to customers is empathy.
Q14.
What distinguishes a master salesperson in insurance?

a.

High-pressure sales tactics

b.

Persuasion and influence

c.

Skill in guiding the customer to understand their protection gaps

d.

Extensive product knowledge

Discuss
Answer: (c).Skill in guiding the customer to understand their protection gaps Explanation:A master salesperson is distinguished by their skill in guiding the customer to understand the gaps in protection that give rise to the needs for insurance.
Q15.
What is the responsibility of an agent in providing Best Advice to the prospect?

a.

Encourage the prospect to purchase the maximum insurance available

b.

Determine the amount of insurance to be purchased based on the prospect's age

c.

Determine and make the prospect aware of their exact insurance needs

d.

Discourage the prospect from purchasing any insurance

Discuss
Answer: (c).Determine and make the prospect aware of their exact insurance needs Explanation:An agent's responsibility is to determine and make the prospect aware of their exact insurance needs.
Q16.
When should insurance be recommended for a risk?

a.

Whenever the customer is willing to pay for it

b.

If the agent believes insurance is always the best solution

c.

When the premium payments are high compared to the potential loss

d.

If the loss consequences of the risk are likely to be severe

Discuss
Answer: (d).If the loss consequences of the risk are likely to be severe Explanation:Insurance should be recommended for a risk when the loss consequences of that risk are likely to be severe.
Q17.
What should homeowners in flood-prone areas consider regarding insurance?

a.

They should always purchase flood insurance

b.

It is advisable to bear the risk if the premium payments are high compared to the potential loss

c.

They should obtain maximum insurance for all risks

d.

They should consider additional coverage for fire and theft

Discuss
Answer: (b).It is advisable to bear the risk if the premium payments are high compared to the potential loss Explanation:Homeowners in flood-prone areas should consider bearing the risk if the premium payments are high compared to the potential loss.
Q18.
How should agents approach their role in relation to customers?

a.

As someone who primarily aims to get a sale

b.

As a high-pressure salesperson

c.

As a coach and partner helping customers manage risks effectively

d.

As a product catalog distributor

Discuss
Answer: (c).As a coach and partner helping customers manage risks effectively Explanation:Agents should approach their role as a coach and partner who can help customers manage their risks more effectively.
Q19.
What role does handling objections play in the sales process for an insurance agent?

a.

It is unnecessary, as objections do not reflect underlying concerns.

b.

It helps persuade the customer to commit to the purchase.

c.

It prolongs the sales process unnecessarily.

d.

It is solely the customer's responsibility to address objections.

Discuss
Answer: (b).It helps persuade the customer to commit to the purchase. Explanation:Handling objections is important as it helps persuade the customer to commit to the purchase by addressing their concerns.
Q20.
What does responsiveness in service quality refer to?

a.

The physical environment of the service provider

b.

The willingness and ability of service personnel to help customers and provide prompt responses

c.

The trust and confidence conveyed by service personnel

d.

The speed and accuracy of the service provided

Discuss
Answer: (b).The willingness and ability of service personnel to help customers and provide prompt responses Explanation:Responsiveness in service quality refers to the willingness and ability of service personnel to help customers and provide prompt responses to their needs.
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