Q. Which element of a relationship is about being liked and creating a great first impression?

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Q. Why is customer relationship management important for companies?

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Q. What does the second element of a relationship entail?

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Q. What is the "Customer Journey"?

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Q. What is one of the challenges in the prospecting phase of the sales process?

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Q. Why is setting up a formal appointment important in the sales process?

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Q. What does the process of selling insurance involve?

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Q. What is the primary goal of the Sales Interview in insurance?

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Q. What distinguishes a master salesperson in insurance?

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Q. What is the responsibility of an agent in providing Best Advice to the prospect?

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Q. When should insurance be recommended for a risk?

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Q. What should homeowners in flood-prone areas consider regarding insurance?

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Q. How should agents approach their role in relation to customers?

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Q. What role does handling objections play in the sales process for an insurance agent?

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Q. What is the significance of properly filling out a proposal form for insurance?

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Q. What is the agent's role in helping the customer complete additional formalities for the policy?

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Q. What do IRDAI (Issuance of e-Insurance Policies) Regulations, 2016 provide for?

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Q. What is the purpose of a cover note in insurance?

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Q. In which classes of business are cover notes and certificates of insurance predominantly used?

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Q. What responsibility does the agent have regarding the issuance of the cover note?

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