C09 Grievance Redressal Mechanism MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on C09 Grievance Redressal Mechanism, a fundamental topic in the field of IC38 Life Insurance Agent Exam. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our C09 Grievance Redressal Mechanism MCQs are designed to help you grasp the core concepts and excel in solving problems.

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C09 Grievance Redressal Mechanism MCQs | Page 2 of 6

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Q11.
How does IGMS benefit IRDAI and the insurance industry?

a.

By selling insurance policies online

b.

By acting as a call center for customer inquiries

c.

By monitoring grievance redressal and serving as a central repository of grievance data

d.

By facilitating policy claims

Discuss
Answer: (c).By monitoring grievance redressal and serving as a central repository of grievance data Explanation:IGMS helps IRDAI monitor grievance redressal in the industry and acts as a central repository of insurance grievance data.
Q12.
Where can policyholders register their complaints through IGMS?

a.

At their respective insurance companies' offices

b.

Through a legal process

c.

At the Grievance Redressal Officer's office

d.

At the URL http://www.policyholder.gov.in/Integrated_Grievance_Management.aspx

Discuss
Answer: (d).At the URL http://www.policyholder.gov.in/Integrated_Grievance_Management.aspx Explanation:Complaints can be registered at the specified URL, which is http://www.policyholder.gov.in/Integrated_Grievance_Management.aspx.
Q13.
What was the primary purpose of the Consumer Protection Act of 1986?

a.

To establish consumer councils for providing free services to consumers

b.

To provide better protection of consumers' interests and establish authorities for dispute resolution

c.

To promote the interests of businesses in India

d.

To restrict the availability of services to potential users

Discuss
Answer: (b).To provide better protection of consumers' interests and establish authorities for dispute resolution Explanation:The Consumer Protection Act of 1986 aimed to provide better protection of consumers' interests and establish authorities for dispute resolution.
Q14.
In the context of the Consumer Protection Act, what is included in the definition of "Service"?

a.

All services, including free services

b.

Services related to banking and financing only

c.

Services related to entertainment and housing construction

d.

Insurance, but not personal services

Discuss
Answer: (a).All services, including free services Explanation:"Service" is defined as service of any description made available to potential users, including services related to banking, insurance, entertainment, and more. It does not include services under a contract of personal service.
Q15.
Who is considered a "Consumer" under the Consumer Protection Act?

a.

Anyone who buys goods for resale

b.

Anyone who obtains goods for any commercial purpose

c.

Anyone who hires or avails of services for a consideration, excluding commercial purposes

d.

Anyone who purchases goods for personal use

Discuss
Answer: (c).Anyone who hires or avails of services for a consideration, excluding commercial purposes Explanation:A "Consumer" is defined as someone who hires or avails of services for a consideration, including the beneficiary of such services, but excluding those who do so for commercial purposes.
Q16.
What is the meaning of "Defect" according to the Consumer Protection Act?

a.

A problem related to the design of the product

b.

A minor issue that doesn't impact the overall quality of the service

c.

Any fault, imperfection, or inadequacy in the quality or manner of service performance

d.

A situation where the service provider fails to meet consumer expectations

Discuss
Answer: (c).Any fault, imperfection, or inadequacy in the quality or manner of service performance Explanation:"Defect" is defined as any fault, imperfection, shortcoming, or inadequacy in the quality, nature, and manner of service performance.
Q17.
Which of the following situations qualifies as a "Complaint" under the Consumer Protection Act?

a.

A dispute between two businesses

b.

An unfair trade practice adopted by a service provider

c.

A situation where a consumer is entirely satisfied with a service

d.

A situation where a service provider charges a lower price than displayed on the package

Discuss
Answer: (b).An unfair trade practice adopted by a service provider Explanation:There are several scenarios that qualify as a "Complaint," including unfair trade practices, defects in goods or services, and pricing issues.
Q18.
What is a "Consumer dispute"?

a.

A dispute arising from the purchase of goods for personal use

b.

A dispute where the complainant's allegations are undisputed

c.

A dispute between consumers regarding the quality of services

d.

A dispute where the person against whom a complaint has been made denies and disputes the allegations in the complaint

Discuss
Answer: (d).A dispute where the person against whom a complaint has been made denies and disputes the allegations in the complaint Explanation:A "Consumer dispute" is defined as a dispute where the person against whom a complaint has been made denies and disputes the allegations contained in the complaint.
Q19.
Which of the following is within the jurisdiction of the District Consumer Disputes Redressal Commission?

a.

Complaints related to goods or services exceeding Rs. 10 crores

b.

Complaints where the value of goods or services does not exceed Rs. 1 crore

c.

Appellate jurisdiction for disputes exceeding Rs. 1 crore

d.

Complaints related to the State Consumer Disputes Redressal Commission

Discuss
Answer: (b).Complaints where the value of goods or services does not exceed Rs. 1 crore Explanation:The District Commission has jurisdiction over complaints where the value of goods or services does not exceed Rs. 1 crore.
Q20.
Which commission has original jurisdiction over complaints where the value of goods or services and compensation claimed exceeds Rs. 10 crores?

a.

District Consumer Disputes Redressal Commission

b.

State Consumer Disputes Redressal Commission

c.

National Consumer Disputes Redressal Commission

d.

Local Consumer Disputes Redressal Commission

Discuss
Answer: (c).National Consumer Disputes Redressal Commission Explanation:The National Consumer Disputes Redressal Commission has original jurisdiction over complaints exceeding Rs. 10 crores.
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