C08 Customer Service MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on C08 Customer Service, a fundamental topic in the field of IC38 Life Insurance Agent Exam. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our C08 Customer Service MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of C08 Customer Service mcq questions that explore various aspects of C08 Customer Service problems. Each MCQ is crafted to challenge your understanding of C08 Customer Service principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace IC38 Life Insurance Agent Exam tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our C08 Customer Service MCQs are your pathway to success in mastering this essential IC38 Life Insurance Agent Exam topic.

Note: Each of the following question comes with multiple answer choices. Select the most appropriate option and test your understanding of C08 Customer Service. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

So, are you ready to put your C08 Customer Service knowledge to the test? Let's get started with our carefully curated MCQs!

C08 Customer Service MCQs | Page 1 of 8

Discover more Topics under IC38 Life Insurance Agent Exam

Q1.
Why is customer service important in the insurance industry?

a.

It helps sell more cars

b.

Insurance is tangible and easily experienced

c.

Insurance promises are intangible and require trust

d.

Customers do not matter in the insurance sector

Discuss
Answer: (c).Insurance promises are intangible and require trust Explanation:Customer service is crucial in the insurance industry because insurance promises, being intangible, require trust and positive customer experiences to build and maintain strong customer relationships.
Q2.
What is the foundation of good service quality according to the SERVQUAL approach?

a.

Responsiveness

b.

Assurance

c.

Tangibles

d.

Reliability

Discuss
Answer: (d).Reliability Explanation:According to the SERVQUAL approach, the foundation of good service quality is reliability, which is the ability to perform the promised service dependably and accurately.
Q3.
Which aspect of service quality involves the human touch and individualized attention provided to customers?

a.

Tangibles

b.

Empathy

c.

Responsiveness

d.

Assurance

Discuss
Answer: (b).Empathy Explanation:The aspect of service quality that involves the human touch and individualized attention provided to customers is empathy.
Q4.
What does responsiveness in service quality refer to?

a.

The physical environment of the service provider

b.

The willingness and ability of service personnel to help customers and provide prompt responses

c.

The trust and confidence conveyed by service personnel

d.

The speed and accuracy of the service provided

Discuss
Answer: (b).The willingness and ability of service personnel to help customers and provide prompt responses Explanation:Responsiveness in service quality refers to the willingness and ability of service personnel to help customers and provide prompt responses to their needs.
Q5.
What is tangibles in the context of service quality?

a.

The trust and confidence conveyed by service personnel

b.

The physical environment factors such as location, layout, and cleanliness

c.

The human touch and individualized attention provided to customers

d.

The foundation of good service quality

Discuss
Answer: (b).The physical environment factors such as location, layout, and cleanliness Explanation:Tangibles in the context of service quality refer to physical environmental factors like location, layout, cleanliness, and the sense of professionalism conveyed to customers when contacting a service provider.
Q6.
In the insurance industry, what is the value of existing clients for sales producers?

a.

A source of commissions from new customers

b.

A valuable source for acquiring new customers

c.

A liability that should be avoided

d.

Unimportant for insurance business

Discuss
Answer: (b).A valuable source for acquiring new customers Explanation:Existing clients in the insurance industry are a valuable source for acquiring new customers, as they can support the agent in reaching out to and selling to other customers.
Q7.
What is the key to success in insurance selling, according to leading sales producers?

a.

Selling a variety of insurance products

b.

Building a large client base

c.

Renewing existing contracts

d.

Consistently lowering premiums

Discuss
Answer: (b).Building a large client base Explanation:According to leading sales producers in the insurance industry, the key to success is building a large client base by getting the patronage and support of existing clients.
Q8.
What distinguishes clients from customers in insurance?

a.

Clients buy insurance products, while customers do not.

b.

Clients are more valuable than customers.

c.

Customers continue to buy from the agent, while clients do not.

d.

Clients help the agent acquire new customers.

Discuss
Answer: (d).Clients help the agent acquire new customers. Explanation:Clients, in the context of insurance, are individuals who not only continue to buy from the agent but also help the agent acquire new customers.
Q9.
What is Customer Lifetime Value in the insurance industry?

a.

The total number of customers an agent can serve in a lifetime

b.

The duration for which an agent serves a customer

c.

The sum of economic benefits derived from a long-term customer relationship

d.

The amount of commission an agent earns from renewals

Discuss
Answer: (c).The sum of economic benefits derived from a long-term customer relationship Explanation:Customer Lifetime Value in the insurance industry refers to the sum of economic benefits that can be derived from building a sound, long-term relationship with a customer.
Q10.
How does building goodwill and brand value benefit an insurance agent?

a.

It increases the agent's commission rates

b.

It reduces the need for renewals

c.

It helps in expanding the business

d.

It makes the agent's clients buy more products

Discuss
Answer: (c).It helps in expanding the business Explanation:Building goodwill and brand value in the insurance industry benefits an agent by helping to expand the business.
Page 1 of 8