Question

What does responsiveness in service quality refer to?

a.

The physical environment of the service provider

b.

The willingness and ability of service personnel to help customers and provide prompt responses

c.

The trust and confidence conveyed by service personnel

d.

The speed and accuracy of the service provided

Posted under IC38 Life Insurance Agent Exam

Answer: (b).The willingness and ability of service personnel to help customers and provide prompt responses Explanation:Responsiveness in service quality refers to the willingness and ability of service personnel to help customers and provide prompt responses to their needs.

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Q. What does responsiveness in service quality refer to?
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