Question

What is tangibles in the context of service quality?

a.

The trust and confidence conveyed by service personnel

b.

The physical environment factors such as location, layout, and cleanliness

c.

The human touch and individualized attention provided to customers

d.

The foundation of good service quality

Posted under IC38 Life Insurance Agent Exam

Answer: (b).The physical environment factors such as location, layout, and cleanliness Explanation:Tangibles in the context of service quality refer to physical environmental factors like location, layout, cleanliness, and the sense of professionalism conveyed to customers when contacting a service provider.

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