Q. What is the foundation of good service quality according to the SERVQUAL approach?

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Q. Which aspect of service quality involves the human touch and individualized attention provided to customers?

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Q. What does responsiveness in service quality refer to?

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Q. What is tangibles in the context of service quality?

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Q. In the insurance industry, what is the value of existing clients for sales producers?

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Q. What is the key to success in insurance selling, according to leading sales producers?

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Q. What distinguishes clients from customers in insurance?

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Q. What is Customer Lifetime Value in the insurance industry?

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Q. How does building goodwill and brand value benefit an insurance agent?

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Q. What is meant by customer lifetime value?

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Q. What is the key element that every relationship begins with?

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Q. Which element of a relationship is about being liked and creating a great first impression?

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Q. Why is customer relationship management important for companies?

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Q. What does the second element of a relationship entail?

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Q. What is the "Customer Journey"?

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Q. What is one of the challenges in the prospecting phase of the sales process?

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Q. Why is setting up a formal appointment important in the sales process?

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Q. What does the process of selling insurance involve?

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Q. What is the primary goal of the Sales Interview in insurance?

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Q. What distinguishes a master salesperson in insurance?

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