Q. Michael bought a new washing machine which is not performing its primary function of washing clothes properly. What should the executive at customer care suggest Michael?

View solution

Q. Quality is fitness for use. Identify the quality guru who said this.

View solution

Q. How can quality be quantified? (Q=Quality, P=Performance, E=Expectations)

View solution

Q. Quality is conformance to requirements. Identify the quality guru who said this.

View solution

Q. Quality is a predictable degree of uniformity and dependability at a low cost and suited to the market. Identify the quality guru who said this.

View solution

Q. What does the abbreviation A.S.Q stand for?

View solution

Q. According to Deming’s Quality Chain Reaction, quality improvement results in decreased productivity.

View solution

Q. Quality is in its essence, a way of managing the organization. Identify the quality guru who said this.

View solution

Q. Quality is the minimum loss imparted by a product to society from the time product is shipped. Identify the quality guru who said this.

View solution

Q. According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.

View solution

Q. Shawn ordered pizza online. He received the pizza 15 minutes before the scheduled delivery time. He also received cash back on the amount he had paid for the pizza. What can you infer?

View solution

Q. The systematic activities and planned activities which provide adequate confidence that the manufactured products are meeting the requirements is called ______

View solution

Q. Choose the incorrect statement related to quality improvement.

View solution

Q. A senior quality engineer during a training session trains his juniors about a particular common defect that has been found in their assembly. He has formulated a plan which will rectify the defect and ensure that the same defect does not pass further to the customers. Which of the following inference is incorrect?

View solution

Q. The two categories of products are _____ and _____

View solution

Q. Which of the following does not fit in the category of Goods?

View solution

Q. Which of the following does not fit in the category of Services?

View solution

Q. Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance.

View solution

Q. The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________

View solution

Q. Which of the following does not fit in the category of Product Feature?

View solution