Q. Which of the following is associated with defining of product or service features and specifications?

View solution

Q. Which of the following is associated with developing the processes that are needed to deliver quality products or services complying with customer needs?

View solution

Q. The planning of periodic checks and inspection to ensure product specifications and features are met is associated with __________

View solution

Q. The process of checking the actual performance with the standard performance is associated with __________

View solution

Q. The process of identifying the scope for process improvement is associated with ________

View solution

Q. Juran’s Trilogy diagram is a plot between ______ and _______

View solution

Q. According to Juran’s Trilogy diagram, errors made in the planning process give rise to _________

View solution

Q. According to Juran’s Trilogy diagram, errors made in the quality control process give rise to ________

View solution

Q. Sporadic waste can be identified and corrected through quality control.

View solution

Q. Chronic waste requires improvement process.

View solution

Q. Juran’s Trilogy is a ______ and ______ continuous process improvement approach.

View solution

Q. Who gave the classification of five types of quality problems?

View solution

Q. When a structured system having standardized inputs, processes, and outputs is performing unacceptably from the customer’s point of view, then we have _________

View solution

Q. Compliance problems can be identified by comparing with standards or by collecting feedback from internal and/or external customers.

View solution

Q. How are unstructured problems different from compliance problems?

View solution

Q. Unstructured problems can be identified through negative customer feedback.

View solution

Q. When the system is performing unacceptably from the owner’s point of view, then we have _________

View solution

Q. Efficiency problems can be identified by ____________ and ___________

View solution

Q. Which of the following cannot be considered as a motivation behind identification of process-design problems?

View solution

Q. Process-design problems involve the revision of ___________ and the development of ___________

View solution