Question

Why is it important for managers to be polite and respectful to their staff?

a.

So that staff will be polite and respectful to customers

b.

So that managers can have control over their staff

c.

So that staff will fear their managers

d.

So that managers can set a good example for their staff

Posted under IC90 Human Resource Management

Answer: (a).So that staff will be polite and respectful to customers Explanation:Employees tend to treat customers as they are themselves treated in the company, and that if managers are impolite and disrespectful to their staff, the staff are unlikely to be polite and respectful to customers.

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