Question
a.
A central repository of insurance grievance data
b.
An online insurance sales platform
c.
A customer service hotline
d.
A policy management tool
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Q. What does IRDAI's Integrated Grievance Management System (IGMS) primarily serve as?
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Q. If a policyholder is dissatisfied with the response from their insurer regarding a grievance, what can they do?
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Q. What is the first step in the complaint registration process through IGMS?
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Q. How does IGMS benefit IRDAI and the insurance industry?
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Q. Where can policyholders register their complaints through IGMS?
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Q. What was the primary purpose of the Consumer Protection Act of 1986?
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Q. In the context of the Consumer Protection Act, what is included in the definition of "Service"?
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Q. Who is considered a "Consumer" under the Consumer Protection Act?
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Q. What is the meaning of "Defect" according to the Consumer Protection Act?
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Q. Which of the following situations qualifies as a "Complaint" under the Consumer Protection Act?
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Q. What is a "Consumer dispute"?
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Q. Which of the following is within the jurisdiction of the District Consumer Disputes Redressal Commission?
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Q. Which commission has original jurisdiction over complaints where the value of goods or services and compensation claimed exceeds Rs. 10 crores?
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Q. What is the highest appellate authority for consumer disputes under the Consumer Protection Act?
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Q. Which of the following statements about the procedure for filing a complaint is true?
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Q. What is the primary role of Consumer Commission Orders?
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Q. What are some of the main categories of consumer disputes related to the insurance business?
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Q. Which of the following does NOT fall under the jurisdiction of the State Consumer Disputes Redressal Commission?
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Q. What is the primary purpose of the Integrated Grievance Management System (IGMS)?
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Q. In consumer disputes, what might lead to a feeling of "being cheated" or a "hurt ego," ?
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Q. What is the role of the District Consumer Disputes Redressal Commission in resolving consumer complaints?
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