Question

Of the four stages of learning, which one occurs when the changes during conversion are firmly internalised?

a.

Dissatisfaction

b.

Unfreezing

c.

Conversion

d.

Refreezing

Posted under IC90 Human Resource Management

Answer: (d).Refreezing Explanation:The four stages of learning are: Unfreezing - where the individual becomes aware of a need for change. Dissatisfaction - where the individual recognises the need for change and experiences dissatisfaction with the status quo. Conversion - where the individual makes the change and learns new behaviours, and Refreezing - where the changes are firmly internalised and become a permanent part of the individual's behaviour.

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Q. Of the four stages of learning, which one occurs when the changes during conversion are firmly internalised?
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