Question

How does the behavior of managers affect the behavior of their staff?

a.

It has no effect

b.

It makes staff more productive

c.

It makes staff impolite and disrespectful to customers

d.

It sets an example for the staff to follow

Posted under IC90 Human Resource Management

Answer: (d).It sets an example for the staff to follow Explanation:Managers who are impolite and disrespectful to their staff cannot expect the staff to be polite and respectful to the customers. Employees tend to treat customers as they are themselves treated in the company. Thus, the behavior of managers sets an example for the staff to follow.

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