Question
a.
They should contact the agent directly
b.
They can address the issue through social media
c.
First, refer the grievance to the Insurer's Grievance Cell; if not resolved, approach the Regulator through the Integrated Grievance Management System.
d.
Ignore the grievance as it's not an insurer's concern
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Q. What is the procedure for policyholders with grievances?
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