Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

Note: Each of the following question comes with multiple answer choices. Select the most appropriate option and test your understanding of Basic Concepts of Total Quality Management. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

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Basic Concepts of Total Quality Management MCQs | Page 18 of 21

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Q171.
The customer needs that keep a company in the market are called ___________
Discuss
Answer: (a).Performance Needs
Q172.
Market research, focus groups, Surveys, Clinics, Interviews, and Contextual Enquiry are techniques to gather information about Performance Needs.
Discuss
Answer: (a).True
Q173.
The customer needs that bring with them pleasant surprises and customer delight are called ________________
Discuss
Answer: (c).Excitement Needs
Q174.
The expression of dissatisfaction with a product/service, either orally or in writing, from an internal customer or external customer is called _______
Discuss
Answer: (d).customer complaints
Discuss
Answer: (a).Ask the manager of the company to list down potential reasons for customer complaints
Q176.
Quality is a predictable degree of uniformity and dependability at a low cost and suited to the market. Identify the quality guru who said this.
Discuss
Answer: (c).Deming
Discuss
Answer: (a).American Society for Quality
Q178.
According to Deming’s Quality Chain Reaction, quality improvement results in decreased productivity.
Discuss
Answer: (b).False
Q179.
Quality is in its essence, a way of managing the organization. Identify the quality guru who said this.
Discuss
Answer: (c).Feigenbaum
Q180.
Quality is the minimum loss imparted by a product to society from the time product is shipped. Identify the quality guru who said this.
Discuss
Answer: (b).Taguchi