Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 1 of 21

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Q1.
Which of the following is a dimension of ‘product quality’?

a.

Machinability

b.

Probability

c.

Customer Satisfaction

d.

Durability

Discuss
Answer: (d).Durability
Q2.
The nominal size of a product is 30 mm. The acceptable industrial limits are from 29.98 mm to 30.02 mm. After manufacturing, the quality engineer finds the lower limit of the manufactured product to be 29.00 mm while the upper limit is 30.01 mm. What can you infer from the given scenario?

a.

There is no failure because both the upper and lower limits of the manufactured product are within the industrial standard limits

b.

There is a failure because the upper limit is below 30.02 mm

c.

There is a failure because the lower limit is below 29.98 mm

d.

We cannot comment on the failure of the dimensions of the manufactured product

Discuss
Answer: (c).There is a failure because the lower limit is below 29.98 mm
Q3.
Priyanka bought a new mobile phone for herself. She explained to her friend that the mobile phone has a camera, Facebook facility, and music facility in addition to the basic functions like phone calls and messaging. Which dimension of ‘product quality’ is Priyanka referring to?

a.

Aesthetics

b.

Conformance

c.

Features

d.

Reputation

Discuss
Answer: (c).Features
Q4.
Choose the incorrect statement regarding the need for quality.

a.

Markets have become more competitive

b.

Quality provides sustained performance

c.

Quality provides customer satisfaction

d.

It is the trend nowadays to introduce quality

Discuss
Answer: (d).It is the trend nowadays to introduce quality
Q5.
Michael bought a new washing machine which is not performing its primary function of washing clothes properly. What should the executive at customer care suggest Michael?

a.

To sell the washing machine

b.

To buy a new washing machine

c.

To assure the customer that a specialist will visit their house the following day

d.

To lease the washing machine

Discuss
Answer: (c).To assure the customer that a specialist will visit their house the following day
Q6.
Quality is fitness for use. Identify the quality guru who said this.

a.

Deming

b.

Crosby

c.

Juran

d.

Taguchi

Discuss
Answer: (c).Juran
Q7.
How can quality be quantified? (Q=Quality, P=Performance, E=Expectations)

a.

Q=P/E

b.

Q=P+E

c.

Q=P-E

d.

Q=P*E

Discuss
Answer: (a).Q=P/E
Q8.
Quality is conformance to requirements. Identify the quality guru who said this.

a.

Ishikawa

b.

Crosby

c.

Ohno

d.

Deming

Discuss
Answer: (b).Crosby
Q9.
Suresh calls up the customer care to complain regarding his new earphones. He can’t listen to the other side when his earphones are connected to his mobile phone. Which dimension of ‘product quality’ has the earphones failed to comply with?

a.

Performance

b.

Features

c.

Aesthetics

d.

Reputation

Discuss
Answer: (a).Performance
Q10.
Andrew bought a new mobile phone from the market. While studying its specifications, he realizes that the mobile phone fails to comply with the national standards. Which dimension of ‘product quality’ has the mobile phone failed in?

a.

Reputation

b.

Aesthetics

c.

Durability

d.

Conformance

Discuss
Answer: (d).Conformance
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