Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 5 of 21

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Q41.
If all the service promised according to the time commitments are met then __________

a.

Timeliness is established

b.

Durability is found

c.

The service looks attractive

d.

Empathy is considered

Discuss
Answer: (a).Timeliness is established
Q42.
If an organization commits to 10 promises and if all the promises are met, then which ‘service quality’ dimension is strongly promoted?

a.

Completeness

b.

Timeliness

c.

Competence

d.

Tangibles

Discuss
Answer: (a).Completeness
Q43.
If an organization focuses on trustworthiness and belief considering the customer’s best interests, which dimension of ‘service quality’ is focused on by the organization?

a.

Credibility

b.

Aesthetics

c.

Durability

d.

Timeliness

Discuss
Answer: (a).Credibility
Q44.
Raju goes to the office from 9 am – 6 pm. He had enrolled himself at a gym center near his office. The gym is open from 6 am – 10 pm. Consider the timings of engagements of both Raju and the gym center, which dimension of ‘service quality’ is strongly promoted?

a.

Timeliness

b.

Accessibility and Convenience

c.

Credibility

d.

Reputation

Discuss
Answer: (b).Accessibility and Convenience
Q45.
A senior quality engineer during a training session trains his juniors about a particular common defect that has been found in their assembly. He has formulated a plan which will rectify the defect and ensure that the same defect does not pass further to the customers. Which of the following inference is incorrect?

a.

The organization has ensured that customer satisfaction is retained

b.

The juniors will be capable of preventing the defect to pass further to the customers

c.

The senior has understood that quality is correcting and preventing the loss, not living with loss

d.

The customer forced them to rectify the defect

Discuss
Answer: (d).The customer forced them to rectify the defect
Q46.
The two categories of products are _____ and _____

a.

Goods, Services

b.

Media, Education

c.

Pencil, Car

d.

Hospitality, Calculator

Discuss
Answer: (a).Goods, Services
Q47.
Which of the following does not fit in the category of Goods?

a.

Cell phone

b.

Television

c.

Insurance

d.

Bike

Discuss
Answer: (c).Insurance
Q48.
Which of the following does not fit in the category of Services?

a.

Banking

b.

Transportation

c.

Pen

d.

Health care industries

Discuss
Answer: (c).Pen
Q49.
Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q50.
The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________

a.

Product Tree

b.

Product Feature

c.

Product Cycle

d.

Product Design

Discuss
Answer: (b).Product Feature
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