Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

Note: Each of the following question comes with multiple answer choices. Select the most appropriate option and test your understanding of Basic Concepts of Total Quality Management. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

So, are you ready to put your Basic Concepts of Total Quality Management knowledge to the test? Let's get started with our carefully curated MCQs!

Basic Concepts of Total Quality Management MCQs | Page 5 of 21

Discover more Topics under Total Quality Management

Q41.
Which ‘pillar of TQM’ is referred to when the study of customer needs is done, the requirements of the customer are gathered, and customer satisfaction is measured and managed?

a.

Process Management

b.

Employee Empowerment

c.

Continuous Improvement

d.

Customer Focus

Discuss
Answer: (d).Customer Focus
Q42.
Which ‘pillar of TQM’ refers to the act of developing a production process that reduces product variations, and by application of this process, the same product with the same level of quality is produced every time?

a.

Process Management

b.

Employee Empowerment

c.

Continuous Improvement

d.

Customer Focus

Discuss
Answer: (a).Process Management
Q43.
Which ‘pillar of TQM’ refers to TQM’s environment of a committed and well-trained workforce that participates in activities involving quality improvement?

a.

Process Management

b.

Employee Empowerment

c.

Continuous Improvement

d.

Customer Focus

Discuss
Answer: (b).Employee Empowerment
Q44.
Which ‘pillar of TQM’ recognizes that product quality is a result of process quality?

a.

Process Management

b.

Employee Empowerment

c.

Continuous Improvement

d.

Customer Focus

Discuss
Answer: (c).Continuous Improvement
Q45.
In traditional management, quality is determined by the company. In total quality management, quality is determined by the customer.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q46.
Company M has short-term goals like achieving the predicted quarterly profit. Company N has long-term goals like achieving sustained customer satisfaction. What can you infer about the management culture?

a.

Company M follows traditional management, Company N follows TQM

b.

Company N follows traditional management, Company M follows TQM

c.

Company M and Company N follows traditional management

d.

Company M and Company N follows TQM

Discuss
Answer: (a).Company M follows traditional management, Company N follows TQM
Q47.
In traditional management, individual employees are held accountable for the presence of a defect.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q48.
The manager of a company is known to threaten his employees for the presence of a defect. What can you infer about the management culture?

a.

Traditional Management

b.

Total Quality Management

c.

Supply Chain Management

d.

Sales Management

Discuss
Answer: (a).Traditional Management
Q49.
A company is known to have a reward policy for its employees. The manager gives its employees a chance to improve if a mistake is conducted by them. What can you infer about the management culture?

a.

Traditional Management

b.

Total Quality Management

c.

Supply Chain Management

d.

Sales Management

Discuss
Answer: (b).Total Quality Management
Q50.
In Company A, the workers who are involved in producing a product are responsible for its quality. In Company B, everyone in the organization including the top executives is responsible for producing quality products. What can you infer about the management culture?

a.

Company A follows traditional management, Company B follows TQM

b.

Company B follows traditional management, Company A follows TQM

c.

Company A and Company B follows traditional management

d.

Company A and Company B follows TQM

Discuss
Answer: (a).Company A follows traditional management, Company B follows TQM
Page 5 of 21