Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 5 of 21

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Q41.
Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q42.
The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________

a.

Product Tree

b.

Product Feature

c.

Product Cycle

d.

Product Design

Discuss
Answer: (b).Product Feature
Q43.
Which of the following does not fit in the category of Product Feature?

a.

Fuel consumption of a vehicle

b.

Dimensions of a mechanical component

c.

The owner of the product

d.

The viscosity of a chemical

Discuss
Answer: (c).The owner of the product
Q44.
Someone who receives or is affected by the product or process is called a _______

a.

Customer

b.

Manager

c.

Founder

d.

Co-founder

Discuss
Answer: (a).Customer
Q45.
The two types of customers are ______ and ______

a.

Founder, Co-founder

b.

Internal, External

c.

Government, People

d.

CEO, CFO

Discuss
Answer: (b).Internal, External
Q46.
Which of the following does not fit in the category of External Customers?

a.

Clients/end users who buy the product

b.

Government regulatory bodies

c.

Manager of a company

d.

Public

Discuss
Answer: (c).Manager of a company
Q47.
If the time taken to respond to customer complaints is less, which dimension of ‘service quality’ is strongly promoted?

a.

Responsiveness

b.

Aesthetics

c.

Empathy

d.

Durability

Discuss
Answer: (a).Responsiveness
Q48.
Company A and Company B are two social networking service companies. It has been found that Company A shares a user’s private information with undetectable sources while Company B is not accused of any such activities. Which dimension of ‘service quality’ is at stake?

a.

Security

b.

Empathy

c.

Responsiveness

d.

Durability

Discuss
Answer: (a).Security
Q49.
Amit is a Hindi speaking person. He resides in Chennai. He had to visit the Passport Office in Chennai to rectify some of the problems he was facing. He was surprised to find the staff at the Passport Office speaking in different languages. Name the dimension of ‘service quality’ which was enforced.

a.

Communication

b.

Security

c.

Timeliness

d.

Durability

Discuss
Answer: (a).Communication
Q50.
Company P and Q are two famous clothing companies in the city. Customers have complained that the staff at Company P are unaware of modern trends and seem to take no interest in understanding customer expectations. The staff at Company Q is knowledgeable and is aware of modern trends. What can you infer?

a.

Company P is more competent than Company Q

b.

Company Q is more competent than Company P

c.

Company P is at the same level as Company Q in terms of competency

d.

Competency cannot be compared

Discuss
Answer: (b).Company Q is more competent than Company P
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