Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

Note: Each of the following question comes with multiple answer choices. Select the most appropriate option and test your understanding of Basic Concepts of Total Quality Management. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

So, are you ready to put your Basic Concepts of Total Quality Management knowledge to the test? Let's get started with our carefully curated MCQs!

Basic Concepts of Total Quality Management MCQs | Page 5 of 21

Discover more Topics under Total Quality Management

Q41.
Surya inspected his newly purchased bicycle and found a defect on its saddle. He tells the manufacturer about it. The manufacturer charges ₹5000 for repairing it. Which dimension of ‘product quality’ is poorly reflected here?

a.

Aesthetics

b.

Features

c.

Serviceability

d.

Reputation

Discuss
Answer: (c).Serviceability
Q42.
Which dimension of ‘product quality’ is best reflected when a manufacturer ensures multiple slots in a mobile phone for different sized sim cards?

a.

Responsiveness

b.

Serviceability

c.

Aesthetics

d.

Reputation

Discuss
Answer: (a).Responsiveness
Q43.
Rajesh went to the market to purchase a khadi cloth for his father. The khadi cloth which the shopkeeper showed him was white in color, but it had patches of dust over it at many places. Which dimension of ‘product quality’ was poorly reflected by the shopkeeper?

a.

Reputation

b.

Serviceability

c.

Durability

d.

Aesthetics

Discuss
Answer: (d).Aesthetics
Q44.
The dimension of ‘product quality’ which appreciates agile manufacturing is ________

a.

Aesthetics

b.

Reputation

c.

Responsiveness

d.

Conformance

Discuss
Answer: (c).Responsiveness
Q45.
Nancy went to purchase a new refrigerator for her house. She finds scratches on most of the refrigerators at the shop. Which dimension of ‘product quality’ is poorly reflected here?

a.

Aesthetics

b.

Reputation

c.

Durability

d.

Reliability

Discuss
Answer: (a).Aesthetics
Q46.
Company X, Company Y, and Company Z are mobile manufacturers. They have been in the market for 10 years. Company X has the record of solving all the problems reported by their customers while Company Y and Company Z have the record of solving 80% and 85% of the problems reported by their customers respectively. Which company will have the highest reputation?

a.

Company X

b.

Company Y

c.

Company Z

d.

Reputation cannot be compared

Discuss
Answer: (a).Company X
Q47.
Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room he was angry on finding that his bed sheet was filthy. Which dimension of ‘service quality’ was poorly reflected?

a.

Tangibles

b.

Reliability

c.

Responsiveness

d.

Empathy

Discuss
Answer: (a).Tangibles
Q48.
Manoj went to buy a washing machine. On top of the washing machine, it was mentioned that free service will be provided every 3 months until one year is completed. Manoj approached the shopkeeper to get a confirmation on the authenticity of the statement. Which dimension of ‘service quality’ was Manoj focusing on?

a.

Empathy

b.

Aesthetics

c.

Reliability

d.

Reputation

Discuss
Answer: (c).Reliability
Q49.
At Bengaluru Airport, Karan was surprised by the help he received from the staff at the airport. He was worried about the standard procedures like collecting boarding pass and security check-in. But the staff overwhelmingly helped him overcome all the difficulties. Which dimension of ‘service quality’ was strongly promoted by the staff at the airport?

a.

Aesthetics

b.

Features

c.

Empathy

d.

Reputation

Discuss
Answer: (c).Empathy
Q50.
Manish had purchased a ticket from a famous airline for his upcoming business meeting in London. He had injured his left leg a couple of days back and needed wheelchair assistance. He called the airline customer service and asked for wheelchair assistance. He was not only promised wheelchair assistance but also pick-up and drop facility. Which dimension of ‘service quality’ was strongly promoted here?

a.

Assurance

b.

Features

c.

Aesthetics

d.

Reputation

Discuss
Answer: (a).Assurance
Page 5 of 21