Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

Note: Each of the following question comes with multiple answer choices. Select the most appropriate option and test your understanding of Basic Concepts of Total Quality Management. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

So, are you ready to put your Basic Concepts of Total Quality Management knowledge to the test? Let's get started with our carefully curated MCQs!

Basic Concepts of Total Quality Management MCQs | Page 3 of 21

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Q21.
Which of the following does not fit in the category of Product Feature?
Discuss
Answer: (c).The owner of the product
Q22.
Someone who receives or is affected by the product or process is called a _______
Discuss
Answer: (a).Customer
Q23.
The two types of customers are ______ and ______
Discuss
Answer: (b).Internal, External
Q24.
Which of the following does not fit in the category of External Customers?
Discuss
Answer: (c).Manager of a company
Q25.
Which of the following does not fit in the category of Internal Customers?
Discuss
Answer: (b).Public
Q26.
Sam purchased a pen from the market. The pen was not working clearly, legibly and smoothly. Where did the manufacturer fail in terms of satisfying the needs of the customer?
Discuss
Answer: (a).The manufacturer failed to satisfy the implied need of the product
Q27.
The stated needs are the needs which the customer specifies for procurement of goods or services.
Discuss
Answer: (a).True
Q28.
The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________
Discuss
Answer: (a).Customer Satisfaction
Q29.
The state of affairs in which deficiencies (in goods or services) result in customer annoyance and complaints is known as ______________
Discuss
Answer: (d).Customer Dissatisfaction
Q30.
Which of the following is not a measure of Product Deficiency?
Discuss
Answer: (d).Mass of the mobile phone