Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 3 of 21

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Q21.
Quality is conformance to requirements. Identify the quality guru who said this.

a.

Ishikawa

b.

Crosby

c.

Ohno

d.

Deming

Discuss
Answer: (b).Crosby
Q22.
Quality is a predictable degree of uniformity and dependability at a low cost and suited to the market. Identify the quality guru who said this.

a.

Ishikawa

b.

Shingo

c.

Deming

d.

Harrington

Discuss
Answer: (c).Deming
Q23.
What does the abbreviation A.S.Q stand for?

a.

American Society for Quality

b.

American Standard of Quality

c.

Asian Society for Quality

d.

Asian Standard for Quality

Discuss
Answer: (a).American Society for Quality
Q24.
According to Deming’s Quality Chain Reaction, quality improvement results in decreased productivity.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (b).False
Q25.
Quality is in its essence, a way of managing the organization. Identify the quality guru who said this.

a.

Deming

b.

Juran

c.

Feigenbaum

d.

Shingo

Discuss
Answer: (c).Feigenbaum
Q26.
Quality is the minimum loss imparted by a product to society from the time product is shipped. Identify the quality guru who said this.

a.

Shingo

b.

Taguchi

c.

Crosby

d.

Juran

Discuss
Answer: (b).Taguchi
Q27.
According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q28.
Shawn ordered pizza online. He received the pizza 15 minutes before the scheduled delivery time. He also received cash back on the amount he had paid for the pizza. What can you infer?

a.

Customer expectation of the service is less than customer perception of the service

b.

Customer expectation of the service is equal to the customer perception of the service

c.

Customer expectation of the service is greater than customer perception of the service

d.

Customer expectation of the service and customer perception of the service cannot be compared

Discuss
Answer: (a).Customer expectation of the service is less than customer perception of the service
Q29.
The systematic activities and planned activities which provide adequate confidence that the manufactured products are meeting the requirements is called ______

a.

Quality assurance

b.

Quality control

c.

Inspection

d.

Sampling

Discuss
Answer: (a).Quality assurance
Q30.
Choose the incorrect statement related to quality improvement.

a.

Reduces rework

b.

Leads to greater uniformity of product

c.

Increases output with lowered cost

d.

Increases machine time

Discuss
Answer: (d).Increases machine time
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