Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

Note: Each of the following question comes with multiple answer choices. Select the most appropriate option and test your understanding of Basic Concepts of Total Quality Management. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

So, are you ready to put your Basic Concepts of Total Quality Management knowledge to the test? Let's get started with our carefully curated MCQs!

Basic Concepts of Total Quality Management MCQs | Page 3 of 21

Discover more Topics under Total Quality Management

Q21.
Quality is conformance to requirements. Identify the quality guru who said this.

a.

Ishikawa

b.

Crosby

c.

Ohno

d.

Deming

Discuss
Answer: (b).Crosby
Q22.
Quality is a predictable degree of uniformity and dependability at a low cost and suited to the market. Identify the quality guru who said this.

a.

Ishikawa

b.

Shingo

c.

Deming

d.

Harrington

Discuss
Answer: (c).Deming
Q23.
What does the abbreviation A.S.Q stand for?

a.

American Society for Quality

b.

American Standard of Quality

c.

Asian Society for Quality

d.

Asian Standard for Quality

Discuss
Answer: (a).American Society for Quality
Q24.
According to Deming’s Quality Chain Reaction, quality improvement results in decreased productivity.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (b).False
Q25.
Quality is in its essence, a way of managing the organization. Identify the quality guru who said this.

a.

Deming

b.

Juran

c.

Feigenbaum

d.

Shingo

Discuss
Answer: (c).Feigenbaum
Q26.
Quality is the minimum loss imparted by a product to society from the time product is shipped. Identify the quality guru who said this.

a.

Shingo

b.

Taguchi

c.

Crosby

d.

Juran

Discuss
Answer: (b).Taguchi
Q27.
According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q28.
Rahul had booked a room in a 5-star hotel. After he checked in at his hotel room he was angry on finding that his bed sheet was filthy. Which dimension of ‘service quality’ was poorly reflected?

a.

Tangibles

b.

Reliability

c.

Responsiveness

d.

Empathy

Discuss
Answer: (a).Tangibles
Q29.
Manoj went to buy a washing machine. On top of the washing machine, it was mentioned that free service will be provided every 3 months until one year is completed. Manoj approached the shopkeeper to get a confirmation on the authenticity of the statement. Which dimension of ‘service quality’ was Manoj focusing on?

a.

Empathy

b.

Aesthetics

c.

Reliability

d.

Reputation

Discuss
Answer: (c).Reliability
Q30.
At Bengaluru Airport, Karan was surprised by the help he received from the staff at the airport. He was worried about the standard procedures like collecting boarding pass and security check-in. But the staff overwhelmingly helped him overcome all the difficulties. Which dimension of ‘service quality’ was strongly promoted by the staff at the airport?

a.

Aesthetics

b.

Features

c.

Empathy

d.

Reputation

Discuss
Answer: (c).Empathy
Page 3 of 21