Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 3 of 21

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Q21.
Which of the following is not a technique to study the β€˜service quality gap’?
Discuss
Answer: (d).Asking the boss of the company
Discuss
Answer: (c).Customer expectations do not change at all
Discuss
Answer: (d).It is the trend nowadays to introduce quality
Q24.
Michael bought a new washing machine which is not performing its primary function of washing clothes properly. What should the executive at customer care suggest Michael?
Discuss
Answer: (c).To assure the customer that a specialist will visit their house the following day
Q25.
Quality is fitness for use. Identify the quality guru who said this.
Discuss
Answer: (c).Juran
Q26.
How can quality be quantified? (Q=Quality, P=Performance, E=Expectations)
Discuss
Answer: (a).Q=P/E
Q27.
Quality is conformance to requirements. Identify the quality guru who said this.
Discuss
Answer: (b).Crosby
Q28.
Quality is a predictable degree of uniformity and dependability at a low cost and suited to the market. Identify the quality guru who said this.
Discuss
Answer: (c).Deming
Discuss
Answer: (a).American Society for Quality
Q30.
According to Deming’s Quality Chain Reaction, quality improvement results in decreased productivity.
Discuss
Answer: (b).False