Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 3 of 21

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Q21.
Priyanka bought a new mobile phone for herself. She explained to her friend that the mobile phone has a camera, Facebook facility, and music facility in addition to the basic functions like phone calls and messaging. Which dimension of ‘product quality’ is Priyanka referring to?

a.

Aesthetics

b.

Conformance

c.

Features

d.

Reputation

Discuss
Answer: (c).Features
Q22.
Suresh calls up the customer care to complain regarding his new earphones. He can’t listen to the other side when his earphones are connected to his mobile phone. Which dimension of ‘product quality’ has the earphones failed to comply with?

a.

Performance

b.

Features

c.

Aesthetics

d.

Reputation

Discuss
Answer: (a).Performance
Q23.
Andrew bought a new mobile phone from the market. While studying its specifications, he realizes that the mobile phone fails to comply with the national standards. Which dimension of ‘product quality’ has the mobile phone failed in?

a.

Reputation

b.

Aesthetics

c.

Durability

d.

Conformance

Discuss
Answer: (d).Conformance
Q24.
Which dimension of product quality tells you about the probability that a product will perform its function for a given period of time under specified conditions?

a.

Aesthetics

b.

Reputation

c.

Reliability

d.

Conformance

Discuss
Answer: (c).Reliability
Q25.
Which of the following is the primary characteristic of an electric kettle while referring to its ‘performance’?

a.

It should boil water efficiently

b.

It should indicate the pouring temperature of the water

c.

It should be red in color

d.

It should be white in color

Discuss
Answer: (a).It should boil water efficiently
Q26.
Which of the following is not the best MTBF for a newly purchased laptop?

a.

1 month

b.

2 years

c.

3 years

d.

5 years

Discuss
Answer: (a).1 month
Q27.
Ramesh called customer care to complain about his defective printer. The customer care tells him that it takes 2 months to repair the kind of defect Ramesh is facing with the printer. Which dimension of ‘product quality’ is poorly reflected here?

a.

Features

b.

Aesthetics

c.

Reputation

d.

Serviceability

Discuss
Answer: (d).Serviceability
Q28.
Paul found a defect in his newly purchased television set. He called the customer care to tell about the problem. The customer care told him to write an offline application and send it to the retailer. The retailer will then take it forward to the service center. After this, it will take 2 months to repair the television set. Which dimension of ‘product quality’ is poorly reflected here?

a.

Features

b.

Aesthetics

c.

Serviceability

d.

Reputation

Discuss
Answer: (c).Serviceability
Q29.
Surya inspected his newly purchased bicycle and found a defect on its saddle. He tells the manufacturer about it. The manufacturer charges ₹5000 for repairing it. Which dimension of ‘product quality’ is poorly reflected here?

a.

Aesthetics

b.

Features

c.

Serviceability

d.

Reputation

Discuss
Answer: (c).Serviceability
Q30.
Which dimension of ‘product quality’ is best reflected when a manufacturer ensures multiple slots in a mobile phone for different sized sim cards?

a.

Responsiveness

b.

Serviceability

c.

Aesthetics

d.

Reputation

Discuss
Answer: (a).Responsiveness
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