Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 8 of 21

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Q71.
Company M has short-term goals like achieving the predicted quarterly profit. Company N has long-term goals like achieving sustained customer satisfaction. What can you infer about the management culture?

a.

Company M follows traditional management, Company N follows TQM

b.

Company N follows traditional management, Company M follows TQM

c.

Company M and Company N follows traditional management

d.

Company M and Company N follows TQM

Discuss
Answer: (a).Company M follows traditional management, Company N follows TQM
Q72.
In traditional management, individual employees are held accountable for the presence of a defect.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q73.
The manager of a company is known to threaten his employees for the presence of a defect. What can you infer about the management culture?

a.

Traditional Management

b.

Total Quality Management

c.

Supply Chain Management

d.

Sales Management

Discuss
Answer: (a).Traditional Management
Q74.
A company is known to have a reward policy for its employees. The manager gives its employees a chance to improve if a mistake is conducted by them. What can you infer about the management culture?

a.

Traditional Management

b.

Total Quality Management

c.

Supply Chain Management

d.

Sales Management

Discuss
Answer: (b).Total Quality Management
Q75.
In Company A, the workers who are involved in producing a product are responsible for its quality. In Company B, everyone in the organization including the top executives is responsible for producing quality products. What can you infer about the management culture?

a.

Company A follows traditional management, Company B follows TQM

b.

Company B follows traditional management, Company A follows TQM

c.

Company A and Company B follows traditional management

d.

Company A and Company B follows TQM

Discuss
Answer: (a).Company A follows traditional management, Company B follows TQM
Q76.
In Company E, the supervisors and employees solve problems based on their individual knowledge, skills, and instincts. In Company F, everyone in the organization solves problems based on substantive data. What can you infer about the management culture?

a.

Company E follows traditional management, Company F follows TQM

b.

Company F follows traditional management, Company E follows TQM

c.

Company E and Company F follows traditional management

d.

Company E and Company F follows TQM

Discuss
Answer: (a).Company E follows traditional management, Company F follows TQM
Q77.
Which of the following is a principle of TQM?

a.

Product-centered system

b.

Customer-focus

c.

Intermittent improvement

d.

Decisions made by top executives only

Discuss
Answer: (b).Customer-focus
Q78.
The customer determines the level of quality.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q79.
To attain customer satisfaction, which of the following is mandatory in TQM?

a.

Total employee involvement

b.

Manager involvement

c.

Founder involvement

d.

Co-founder involvement

Discuss
Answer: (a).Total employee involvement
Q80.
Which of the following is a principle of TQM?

a.

Process-centered

b.

Product-centered

c.

External customer focus only

d.

Internal customer focus only

Discuss
Answer: (a).Process-centered
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