Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 7 of 21

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Q61.
Which of the following is not an idea that can be incorporated by top management in a company to develop the Total Quality Program of a company?

a.

Management meetings

b.

Focus on products and not processes

c.

Company magazines

d.

Company newsletters

Discuss
Answer: (b).Focus on products and not processes
Q62.
Attaining customer satisfaction is the heart of TQM.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q63.
What happens when the top management does not effectively communicate about the company’s TQM program properly from top to bottom?

a.

The TQM program fails to achieve the desired target

b.

The TQM program successfully achieves its desired target

c.

There is no need to communicate messages

d.

Nothing happens to the company’s progress

Discuss
Answer: (a).The TQM program fails to achieve the desired target
Q64.
TQM recognizes that each person is responsible for the quality of his work and for the work of the group.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q65.
In TQM suppliers are treated as _______

a.

Enemies

b.

Partners

c.

Managers

d.

Employees

Discuss
Answer: (b).Partners
Q66.
Which of the following is not a performance measure to ensure the highest degree of quality?

a.

Productivity

b.

Number of company newsletters published in a year

c.

Absenteeism

d.

Sales turnover

Discuss
Answer: (b).Number of company newsletters published in a year
Q67.
Ryan works in a company that follows TQM and produces nuts and bolts. The company has not moved much from its old design of nuts and bolts. Ryan’s creativity leads him to a better and effective design of nuts and bolts at the same production cost as before. It can increase the productivity without compromising quality. Should the company implement Ryan’s design?

a.

Yes, everyone is recognized in a company which follows TQM

b.

No, everyone is not recognized in a company which follows TQM

c.

Design implementation is the responsibility of the design team only

d.

Modern trends must not dominate and make the company lose its originality

Discuss
Answer: (a).Yes, everyone is recognized in a company which follows TQM
Q68.
In tradition management, Inspection philosophy is followed, and in TQM ________

a.

No philosophy is followed

b.

Inspection philosophy is followed

c.

Prevention philosophy is followed

d.

Manager’s philosophy is followed

Discuss
Answer: (c).Prevention philosophy is followed
Q69.
A company producing biscuits implemented TQM philosophy. It collected feedback data for the age group 50 to 60 years and determined the number of people using the company’s biscuits and how satisfied they were with the product. Where did the company go wrong in its analysis?

a.

Identified the wrong age group

b.

It must take into consideration a larger age group

c.

It should not determine the number of people using their product and their level of satisfaction

d.

There is no mistake in their TQM approach

Discuss
Answer: (b).It must take into consideration a larger age group
Q70.
The inability to change the organizational structure is a barrier to TQM implementation.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
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