Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 7 of 21

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Q61.
Which of the following is a dimension of ‘service quality’?

a.

Durability

b.

Serviceability

c.

Conformance

d.

Consistency

Discuss
Answer: (d).Consistency
Q62.
What is TQM?

a.

Total Quality Management

b.

Total Quality Maintenance

c.

Total Quality Mitigation

d.

Total Quality Managers

Discuss
Answer: (a).Total Quality Management
Q63.
TQM is the management approach of an organization, centered on quality, based on the participation of all its members and aiming at long-term success through customer satisfaction, and benefits to all members of the organization and to society. Which organization had given this definition of TQM?

a.

Total Quality Forum of USA

b.

Indian Statistical Institute

c.

ISO

d.

ASQ

Discuss
Answer: (c).ISO
Q64.
TQM is an integrated organizational approach in delighting customers (both internal and external) by meeting their expectations on a continuous basis through everyone involved with the organization working on continuous improvement in all products, services, and processes along with proper problem-solving methodology. Which organization had given this definition of TQM?

a.

Total Quality Forum of USA

b.

ISO

c.

Indian Statistical Institute

d.

ASQ

Discuss
Answer: (c).Indian Statistical Institute
Q65.
TQM is a people-focused management system that aims at a continual increase in customer satisfaction at a continually lower cost. TQM is a total system approach (not a separate area or program), and an integral part of a high-level strategy. It works horizontally across functions and departments, involving all employees, top to bottom, and exceeds backward and forward to include the supply chain and the customer chain. Which organization had given this definition of TQM?

a.

Total Quality Forum of USA

b.

ISO

c.

Indian Statistical Institute

d.

ASQ

Discuss
Answer: (a).Total Quality Forum of USA
Q66.
Which ‘pillar of TQM’ is referred to when the study of customer needs is done, the requirements of the customer are gathered, and customer satisfaction is measured and managed?

a.

Process Management

b.

Employee Empowerment

c.

Continuous Improvement

d.

Customer Focus

Discuss
Answer: (d).Customer Focus
Q67.
Which ‘pillar of TQM’ refers to the act of developing a production process that reduces product variations, and by application of this process, the same product with the same level of quality is produced every time?

a.

Process Management

b.

Employee Empowerment

c.

Continuous Improvement

d.

Customer Focus

Discuss
Answer: (a).Process Management
Q68.
Which ‘pillar of TQM’ refers to TQM’s environment of a committed and well-trained workforce that participates in activities involving quality improvement?

a.

Process Management

b.

Employee Empowerment

c.

Continuous Improvement

d.

Customer Focus

Discuss
Answer: (b).Employee Empowerment
Q69.
Which ‘pillar of TQM’ recognizes that product quality is a result of process quality?

a.

Process Management

b.

Employee Empowerment

c.

Continuous Improvement

d.

Customer Focus

Discuss
Answer: (c).Continuous Improvement
Q70.
In traditional management, quality is determined by the company. In total quality management, quality is determined by the customer.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
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