Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 10 of 21

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Q91.
Which of the following is not a performance measure to ensure the highest degree of quality?

a.

Productivity

b.

Number of company newsletters published in a year

c.

Absenteeism

d.

Sales turnover

Discuss
Answer: (b).Number of company newsletters published in a year
Q92.
Ryan works in a company that follows TQM and produces nuts and bolts. The company has not moved much from its old design of nuts and bolts. Ryan’s creativity leads him to a better and effective design of nuts and bolts at the same production cost as before. It can increase the productivity without compromising quality. Should the company implement Ryan’s design?

a.

Yes, everyone is recognized in a company which follows TQM

b.

No, everyone is not recognized in a company which follows TQM

c.

Design implementation is the responsibility of the design team only

d.

Modern trends must not dominate and make the company lose its originality

Discuss
Answer: (a).Yes, everyone is recognized in a company which follows TQM
Q93.
In tradition management, Inspection philosophy is followed, and in TQM ________

a.

No philosophy is followed

b.

Inspection philosophy is followed

c.

Prevention philosophy is followed

d.

Manager’s philosophy is followed

Discuss
Answer: (c).Prevention philosophy is followed
Q94.
A company producing biscuits implemented TQM philosophy. It collected feedback data for the age group 50 to 60 years and determined the number of people using the company’s biscuits and how satisfied they were with the product. Where did the company go wrong in its analysis?

a.

Identified the wrong age group

b.

It must take into consideration a larger age group

c.

It should not determine the number of people using their product and their level of satisfaction

d.

There is no mistake in their TQM approach

Discuss
Answer: (b).It must take into consideration a larger age group
Q95.
The inability to change the organizational structure is a barrier to TQM implementation.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q96.
The lack of proper training to the employees can act as a barrier to TQM implementation.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q97.
A company including its manager has 50 members. TQM philosophy is followed by 40 members only. Did the company properly implement TQM?

a.

Yes, only 25 members were sufficient for TQM implementation

b.

No, TQM implementation requires the participation of all members of the company

c.

Yes, only 14 members were sufficient for TQM implementation

d.

We cannot comment on TQM implementation

Discuss
Answer: (b).No, TQM implementation requires the participation of all members of the company
Q98.
The 10 years performance of a company was analyzed. The company followed TQM philosophy for the first two years and moved back to traditional management. What can you conclude about the management culture of the company?

a.

Lack of management commitment to follow TQM

b.

Lack of management commitment to follow traditional management

c.

The management of the company is properly functioning

d.

We cannot comment on the management culture of the company

Discuss
Answer: (a).Lack of management commitment to follow TQM
Q99.
A defect in a product produced by a company was reported to the quality division. The quality division rectified the defect and presented the solution to the rest of the members of the organization including its manager. But the organization delayed the implementation for more than a month. What will be the consequence of this act?

a.

There is no problem in delaying the implementation

b.

The company will start to fail in satisfying customer needs and hence customer satisfaction

c.

The customer will respect the delay in implementation

d.

The manager will be sacked by the founder of the company

Discuss
Answer: (b).The company will start to fail in satisfying customer needs and hence customer satisfaction
Q100.
Which of the following is a tangible benefit of following TQM?

a.

Reduction in employee grievances

b.

Increase in employee grievances

c.

No change in employee grievances

d.

We can’t comment on employee grievances

Discuss
Answer: (a).Reduction in employee grievances
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