Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 6 of 21

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Q51.
If all the service promised according to the time commitments are met then __________

a.

Timeliness is established

b.

Durability is found

c.

The service looks attractive

d.

Empathy is considered

Discuss
Answer: (a).Timeliness is established
Q52.
If an organization commits to 10 promises and if all the promises are met, then which ‘service quality’ dimension is strongly promoted?

a.

Completeness

b.

Timeliness

c.

Competence

d.

Tangibles

Discuss
Answer: (a).Completeness
Q53.
If an organization focuses on trustworthiness and belief considering the customer’s best interests, which dimension of ‘service quality’ is focused on by the organization?

a.

Credibility

b.

Aesthetics

c.

Durability

d.

Timeliness

Discuss
Answer: (a).Credibility
Q54.
Raju goes to the office from 9 am – 6 pm. He had enrolled himself at a gym center near his office. The gym is open from 6 am – 10 pm. Consider the timings of engagements of both Raju and the gym center, which dimension of ‘service quality’ is strongly promoted?

a.

Timeliness

b.

Accessibility and Convenience

c.

Credibility

d.

Reputation

Discuss
Answer: (b).Accessibility and Convenience
Q55.
Which of the following does not fit in the category of Internal Customers?

a.

Stakeholders

b.

Public

c.

Shareholders

d.

Employees of a company

Discuss
Answer: (b).Public
Q56.
Sam purchased a pen from the market. The pen was not working clearly, legibly and smoothly. Where did the manufacturer fail in terms of satisfying the needs of the customer?

a.

The manufacturer failed to satisfy the implied need of the product

b.

The manufacturer failed to impress his boss

c.

The manufacturer failed to maintain the reputation of the company

d.

The manufacturer failed to impress his supplier

Discuss
Answer: (a).The manufacturer failed to satisfy the implied need of the product
Q57.
The stated needs are the needs which the customer specifies for procurement of goods or services.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q58.
The state of affairs in which customers feel that their expectations have been met by the product features is known as ______________

a.

Customer Satisfaction

b.

Customer Attraction

c.

Customer Loyalty

d.

Customer Reputation

Discuss
Answer: (a).Customer Satisfaction
Q59.
Which of the following is a dimension of ‘service quality’?

a.

Durability

b.

Serviceability

c.

Conformance

d.

Consistency

Discuss
Answer: (d).Consistency
Q60.
What is TQM?

a.

Total Quality Management

b.

Total Quality Maintenance

c.

Total Quality Mitigation

d.

Total Quality Managers

Discuss
Answer: (a).Total Quality Management
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