Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

Note: Each of the following question comes with multiple answer choices. Select the most appropriate option and test your understanding of Basic Concepts of Total Quality Management. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

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Basic Concepts of Total Quality Management MCQs | Page 4 of 21

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Q31.
Which of the following is the primary characteristic of an electric kettle while referring to its ‘performance’?

a.

It should boil water efficiently

b.

It should indicate the pouring temperature of the water

c.

It should be red in color

d.

It should be white in color

Discuss
Answer: (a).It should boil water efficiently
Q32.
Which of the following is not the best MTBF for a newly purchased laptop?

a.

1 month

b.

2 years

c.

3 years

d.

5 years

Discuss
Answer: (a).1 month
Q33.
Ramesh called customer care to complain about his defective printer. The customer care tells him that it takes 2 months to repair the kind of defect Ramesh is facing with the printer. Which dimension of ‘product quality’ is poorly reflected here?

a.

Features

b.

Aesthetics

c.

Reputation

d.

Serviceability

Discuss
Answer: (d).Serviceability
Q34.
Paul found a defect in his newly purchased television set. He called the customer care to tell about the problem. The customer care told him to write an offline application and send it to the retailer. The retailer will then take it forward to the service center. After this, it will take 2 months to repair the television set. Which dimension of ‘product quality’ is poorly reflected here?

a.

Features

b.

Aesthetics

c.

Serviceability

d.

Reputation

Discuss
Answer: (c).Serviceability
Q35.
Surya inspected his newly purchased bicycle and found a defect on its saddle. He tells the manufacturer about it. The manufacturer charges ₹5000 for repairing it. Which dimension of ‘product quality’ is poorly reflected here?

a.

Aesthetics

b.

Features

c.

Serviceability

d.

Reputation

Discuss
Answer: (c).Serviceability
Q36.
Which dimension of ‘product quality’ is best reflected when a manufacturer ensures multiple slots in a mobile phone for different sized sim cards?

a.

Responsiveness

b.

Serviceability

c.

Aesthetics

d.

Reputation

Discuss
Answer: (a).Responsiveness
Q37.
Rajesh went to the market to purchase a khadi cloth for his father. The khadi cloth which the shopkeeper showed him was white in color, but it had patches of dust over it at many places. Which dimension of ‘product quality’ was poorly reflected by the shopkeeper?

a.

Reputation

b.

Serviceability

c.

Durability

d.

Aesthetics

Discuss
Answer: (d).Aesthetics
Q38.
The dimension of ‘product quality’ which appreciates agile manufacturing is ________

a.

Aesthetics

b.

Reputation

c.

Responsiveness

d.

Conformance

Discuss
Answer: (c).Responsiveness
Q39.
Nancy went to purchase a new refrigerator for her house. She finds scratches on most of the refrigerators at the shop. Which dimension of ‘product quality’ is poorly reflected here?

a.

Aesthetics

b.

Reputation

c.

Durability

d.

Reliability

Discuss
Answer: (a).Aesthetics
Q40.
Company X, Company Y, and Company Z are mobile manufacturers. They have been in the market for 10 years. Company X has the record of solving all the problems reported by their customers while Company Y and Company Z have the record of solving 80% and 85% of the problems reported by their customers respectively. Which company will have the highest reputation?

a.

Company X

b.

Company Y

c.

Company Z

d.

Reputation cannot be compared

Discuss
Answer: (a).Company X
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