Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 4 of 21

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Q31.
A senior quality engineer during a training session trains his juniors about a particular common defect that has been found in their assembly. He has formulated a plan which will rectify the defect and ensure that the same defect does not pass further to the customers. Which of the following inference is incorrect?
Discuss
Answer: (d).The customer forced them to rectify the defect
Q32.
The two categories of products are _____ and _____
Discuss
Answer: (a).Goods, Services
Q33.
Which of the following does not fit in the category of Goods?
Discuss
Answer: (c).Insurance
Q34.
Which of the following does not fit in the category of Services?
Discuss
Answer: (c).Pen
Q35.
Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance.
Discuss
Answer: (a).True
Q36.
The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________
Discuss
Answer: (b).Product Feature
Q37.
Which of the following does not fit in the category of Product Feature?
Discuss
Answer: (c).The owner of the product
Q38.
Someone who receives or is affected by the product or process is called a _______
Discuss
Answer: (a).Customer
Q39.
The two types of customers are ______ and ______
Discuss
Answer: (b).Internal, External
Q40.
Which of the following does not fit in the category of External Customers?
Discuss
Answer: (c).Manager of a company