Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 4 of 21

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Q31.
Which of the following is a dimension of ‘product quality’?

a.

Machinability

b.

Probability

c.

Customer Satisfaction

d.

Durability

Discuss
Answer: (d).Durability
Q32.
The nominal size of a product is 30 mm. The acceptable industrial limits are from 29.98 mm to 30.02 mm. After manufacturing, the quality engineer finds the lower limit of the manufactured product to be 29.00 mm while the upper limit is 30.01 mm. What can you infer from the given scenario?

a.

There is no failure because both the upper and lower limits of the manufactured product are within the industrial standard limits

b.

There is a failure because the upper limit is below 30.02 mm

c.

There is a failure because the lower limit is below 29.98 mm

d.

We cannot comment on the failure of the dimensions of the manufactured product

Discuss
Answer: (c).There is a failure because the lower limit is below 29.98 mm
Q33.
Priyanka bought a new mobile phone for herself. She explained to her friend that the mobile phone has a camera, Facebook facility, and music facility in addition to the basic functions like phone calls and messaging. Which dimension of ‘product quality’ is Priyanka referring to?

a.

Aesthetics

b.

Conformance

c.

Features

d.

Reputation

Discuss
Answer: (c).Features
Q34.
Suresh calls up the customer care to complain regarding his new earphones. He can’t listen to the other side when his earphones are connected to his mobile phone. Which dimension of ‘product quality’ has the earphones failed to comply with?

a.

Performance

b.

Features

c.

Aesthetics

d.

Reputation

Discuss
Answer: (a).Performance
Q35.
Andrew bought a new mobile phone from the market. While studying its specifications, he realizes that the mobile phone fails to comply with the national standards. Which dimension of ‘product quality’ has the mobile phone failed in?

a.

Reputation

b.

Aesthetics

c.

Durability

d.

Conformance

Discuss
Answer: (d).Conformance
Q36.
Which dimension of product quality tells you about the probability that a product will perform its function for a given period of time under specified conditions?

a.

Aesthetics

b.

Reputation

c.

Reliability

d.

Conformance

Discuss
Answer: (c).Reliability
Q37.
Which of the following is the primary characteristic of an electric kettle while referring to its ‘performance’?

a.

It should boil water efficiently

b.

It should indicate the pouring temperature of the water

c.

It should be red in color

d.

It should be white in color

Discuss
Answer: (a).It should boil water efficiently
Q38.
Which of the following is not the best MTBF for a newly purchased laptop?

a.

1 month

b.

2 years

c.

3 years

d.

5 years

Discuss
Answer: (a).1 month
Q39.
Ramesh called customer care to complain about his defective printer. The customer care tells him that it takes 2 months to repair the kind of defect Ramesh is facing with the printer. Which dimension of ‘product quality’ is poorly reflected here?

a.

Features

b.

Aesthetics

c.

Reputation

d.

Serviceability

Discuss
Answer: (d).Serviceability
Q40.
Paul found a defect in his newly purchased television set. He called the customer care to tell about the problem. The customer care told him to write an offline application and send it to the retailer. The retailer will then take it forward to the service center. After this, it will take 2 months to repair the television set. Which dimension of ‘product quality’ is poorly reflected here?

a.

Features

b.

Aesthetics

c.

Serviceability

d.

Reputation

Discuss
Answer: (c).Serviceability
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