Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Q11.
Surya inspected his newly purchased bicycle and found a defect on its saddle. He tells the manufacturer about it. The manufacturer charges β‚Ή5000 for repairing it. Which dimension of β€˜product quality’ is poorly reflected here?
Discuss
Answer: (c).Serviceability
Discuss
Answer: (d).It is the trend nowadays to introduce quality
Q13.
Michael bought a new washing machine which is not performing its primary function of washing clothes properly. What should the executive at customer care suggest Michael?
Discuss
Answer: (c).To assure the customer that a specialist will visit their house the following day
Q14.
Quality is fitness for use. Identify the quality guru who said this.
Discuss
Answer: (c).Juran
Q15.
How can quality be quantified? (Q=Quality, P=Performance, E=Expectations)
Discuss
Answer: (a).Q=P/E
Q16.
Quality is conformance to requirements. Identify the quality guru who said this.
Discuss
Answer: (b).Crosby
Q17.
Which dimension of β€˜product quality’ is best reflected when a manufacturer ensures multiple slots in a mobile phone for different sized sim cards?
Discuss
Answer: (a).Responsiveness
Q18.
Rajesh went to the market to purchase a khadi cloth for his father. The khadi cloth which the shopkeeper showed him was white in color, but it had patches of dust over it at many places. Which dimension of β€˜product quality’ was poorly reflected by the shopkeeper?
Discuss
Answer: (d).Aesthetics
Q19.
The dimension of β€˜product quality’ which appreciates agile manufacturing is ________
Discuss
Answer: (c).Responsiveness
Q20.
Nancy went to purchase a new refrigerator for her house. She finds scratches on most of the refrigerators at the shop. Which dimension of β€˜product quality’ is poorly reflected here?
Discuss
Answer: (a).Aesthetics