Basic Concepts of Total Quality Management MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Basic Concepts of Total Quality Management, a fundamental topic in the field of Total Quality Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Basic Concepts of Total Quality Management MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Basic Concepts of Total Quality Management mcq questions that explore various aspects of Basic Concepts of Total Quality Management problems. Each MCQ is crafted to challenge your understanding of Basic Concepts of Total Quality Management principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace Total Quality Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Basic Concepts of Total Quality Management MCQs are your pathway to success in mastering this essential Total Quality Management topic.

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Basic Concepts of Total Quality Management MCQs | Page 2 of 21

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Q11.
According to ISO, Quality is the totality of features and characteristics of a product or service that bear on its ability to satisfy stated and implied needs of the customer.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q12.
Shawn ordered pizza online. He received the pizza 15 minutes before the scheduled delivery time. He also received cash back on the amount he had paid for the pizza. What can you infer?

a.

Customer expectation of the service is less than customer perception of the service

b.

Customer expectation of the service is equal to the customer perception of the service

c.

Customer expectation of the service is greater than customer perception of the service

d.

Customer expectation of the service and customer perception of the service cannot be compared

Discuss
Answer: (a).Customer expectation of the service is less than customer perception of the service
Q13.
The systematic activities and planned activities which provide adequate confidence that the manufactured products are meeting the requirements is called ______

a.

Quality assurance

b.

Quality control

c.

Inspection

d.

Sampling

Discuss
Answer: (a).Quality assurance
Q14.
Choose the incorrect statement related to quality improvement.

a.

Reduces rework

b.

Leads to greater uniformity of product

c.

Increases output with lowered cost

d.

Increases machine time

Discuss
Answer: (d).Increases machine time
Q15.
A senior quality engineer during a training session trains his juniors about a particular common defect that has been found in their assembly. He has formulated a plan which will rectify the defect and ensure that the same defect does not pass further to the customers. Which of the following inference is incorrect?

a.

The organization has ensured that customer satisfaction is retained

b.

The juniors will be capable of preventing the defect to pass further to the customers

c.

The senior has understood that quality is correcting and preventing the loss, not living with loss

d.

The customer forced them to rectify the defect

Discuss
Answer: (d).The customer forced them to rectify the defect
Q16.
The two categories of products are _____ and _____

a.

Goods, Services

b.

Media, Education

c.

Pencil, Car

d.

Hospitality, Calculator

Discuss
Answer: (a).Goods, Services
Q17.
Which of the following does not fit in the category of Goods?

a.

Cell phone

b.

Television

c.

Insurance

d.

Bike

Discuss
Answer: (c).Insurance
Q18.
Which of the following does not fit in the category of Services?

a.

Banking

b.

Transportation

c.

Pen

d.

Health care industries

Discuss
Answer: (c).Pen
Q19.
Service also includes support activities within companies, e.g., payroll preparation, secretarial support, and plant maintenance.

a.

True

b.

False

c.

May be True or False

d.

Can't say

Discuss
Answer: (a).True
Q20.
The property that is possessed with a product and that is intended to meet certain customers’ needs and thereby provide customer satisfaction is called _________

a.

Product Tree

b.

Product Feature

c.

Product Cycle

d.

Product Design

Discuss
Answer: (b).Product Feature
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