Question

What mistake do managements often make when dealing with grievances?

a.

Ignoring the grievances.

b.

Addressing the grievances too quickly.

c.

Expressing opinions about the grievances based on impressions about the aggrieved person or the person complained about.

d.

Transferring the aggrieved employee to another department.

Posted under IC90 Human Resource Management

Answer: (c).Expressing opinions about the grievances based on impressions about the aggrieved person or the person complained about. Explanation:Managements often commit the mistake of expressing opinions about a grievance based on impressions about the aggrieved person or the person complained about. This would only aggravate the dissatisfaction.

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Q. What mistake do managements often make when dealing with grievances?
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