Q. In the context of grievance redressal, why is human touch critical for customers with complaints?

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Q. What are the two primary feelings associated with service failures?

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Q. Why is a complaint considered a "moment of truth" in the customer relationship?

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Q. What role do complaints and grievances play in selling and servicing?

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Q. What is the procedure for policyholders with grievances?

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Q. What does IRDAI's Integrated Grievance Management System (IGMS) primarily serve as?

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Q. If a policyholder is dissatisfied with the response from their insurer regarding a grievance, what can they do?

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Q. What is the first step in the complaint registration process through IGMS?

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Q. How does IGMS benefit IRDAI and the insurance industry?

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Q. Where can policyholders register their complaints through IGMS?

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Q. What was the primary purpose of the Consumer Protection Act of 1986?

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Q. In the context of the Consumer Protection Act, what is included in the definition of "Service"?

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Q. Who is considered a "Consumer" under the Consumer Protection Act?

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Q. What is the meaning of "Defect" according to the Consumer Protection Act?

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Q. Which of the following situations qualifies as a "Complaint" under the Consumer Protection Act?

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Q. What is a "Consumer dispute"?

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Q. Which of the following is within the jurisdiction of the District Consumer Disputes Redressal Commission?

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Q. Which commission has original jurisdiction over complaints where the value of goods or services and compensation claimed exceeds Rs. 10 crores?

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Q. What is the highest appellate authority for consumer disputes under the Consumer Protection Act?

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Q. Which of the following statements about the procedure for filing a complaint is true?

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