Making Change Happen MCQs

Welcome to our comprehensive collection of Multiple Choice Questions (MCQs) on Making Change Happen, a fundamental topic in the field of IC90 Human Resource Management. Whether you're preparing for competitive exams, honing your problem-solving skills, or simply looking to enhance your abilities in this field, our Making Change Happen MCQs are designed to help you grasp the core concepts and excel in solving problems.

In this section, you'll find a wide range of Making Change Happen mcq questions that explore various aspects of Making Change Happen problems. Each MCQ is crafted to challenge your understanding of Making Change Happen principles, enabling you to refine your problem-solving techniques. Whether you're a student aiming to ace IC90 Human Resource Management tests, a job seeker preparing for interviews, or someone simply interested in sharpening their skills, our Making Change Happen MCQs are your pathway to success in mastering this essential IC90 Human Resource Management topic.

Note: Each of the following question comes with multiple answer choices. Select the most appropriate option and test your understanding of Making Change Happen. You can click on an option to test your knowledge before viewing the solution for a MCQ. Happy learning!

So, are you ready to put your Making Change Happen knowledge to the test? Let's get started with our carefully curated MCQs!

Making Change Happen MCQs | Page 14 of 16

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Q131.
Why is it important for managers to be polite and respectful to their staff?

a.

So that staff will be polite and respectful to customers

b.

So that managers can have control over their staff

c.

So that staff will fear their managers

d.

So that managers can set a good example for their staff

Discuss
Answer: (a).So that staff will be polite and respectful to customers Explanation:Employees tend to treat customers as they are themselves treated in the company, and that if managers are impolite and disrespectful to their staff, the staff are unlikely to be polite and respectful to customers.
Q132.
How can values be reinforced in an organization?

a.

Through punishment for violations

b.

Through rewards for compliance

c.

Through consistent practice and behavior

d.

Through occasional reminders in meetings

Discuss
Answer: (c).Through consistent practice and behavior Explanation:When values are commonly shared by the members of an organization, their behaviors will automatically conform, and that values must be seen in practice for the rest of the organization to accept that these values are intended to underlie the operations at all times and at all levels.
Q133.
What is an example of a manifestation of prevalent values in an organization?

a.

Adherence to completion of paper work is more important than what is done in the field

b.

Employees are encouraged to treat customers with respect and politeness

c.

Achievements are measured and tracked with accuracy and transparency

d.

The size and quality of an employee's workspace is not considered important

Discuss
Answer: (a).Adherence to completion of paper work is more important than what is done in the field Explanation:There can be many examples of manifestations of prevalent values in an organization, and one of those examples is that adherence to completion of paperwork is more important than what is done in the field.
Q134.
Why is it important for senior managers to spend time doing contact level jobs?

a.

So that they can micromanage their employees

b.

So that they can understand the needs and concerns of customers

c.

So that they can show their employees how to do their jobs

d.

So that they can take credit for the success of the organization

Discuss
Answer: (b).So that they can understand the needs and concerns of customers Explanation:Senior managers will know little about what is happening at the customer contact level unless special efforts are made to keep in touch, and that several service organizations insist that senior managers spend specified periods of time every year doing contact level jobs.
Q135.
What is the importance of managers being in touch with what is happening in service industries?

a.

To check for quality

b.

To increase production

c.

To be operational at the frontline

d.

To ensure senior management is aware

Discuss
Answer: (c).To be operational at the frontline Explanation:In service industries, the production takes place at the interactions and cannot be checked for quality sitting elsewhere. Thus, managers being in touch with what is happening at the frontline is important to ensure the company's philosophy and values are operational.
Q136.
What is M.B.W.A?

a.

A type of production process

b.

A principle of managing by walking around

c.

A quality check mechanism

d.

A marketing strategy

Discuss
Answer: (b).A principle of managing by walking around Explanation:M.B.W.A stands for Manage by Walking Around, which requires managers to move around the operational areas and be in touch with what is happening.
Q137.
What do comments and conversations of employees show?

a.

Company's values being practised

b.

Employees' social lives

c.

Employees' personal opinions

d.

Company's financial status

Discuss
Answer: (a).Company's values being practised Explanation:Comments and conversations of employees while at work or informally in the canteen will show what values are being practised. They will show how they perceive company values to be.
Q138.
Why are values important to be internalized at the frontline?

a.

To impress senior management

b.

To bring about change

c.

To increase production

d.

To improve quality of interactions with customers

Discuss
Answer: (d).To improve quality of interactions with customers Explanation:The company's philosophy and values have to be operational at the frontline where the customers interact with employees who do not belong to the senior management. This will happen only when the values are internalized, and the change has stabilized, which will improve the quality of interactions with customers.
Q139.
________________ refers to the ways in which, members of a group experience the working environment.

a.

Values

b.

Climate

c.

Culture

d.

Organisation development

Discuss
Answer: (b).Climate Explanation:Climate refers to the atmosphere, the feeling, or the mood that exists in a workgroup. It is shaped by various factors such as the physical layout of the workplace, the way work is structured, and the behaviour of the people who work there. Climate can influence how employees feel about their work, their job satisfaction, and their willingness to stay with the company. Values, culture, and organizational development are related concepts, but they are not interchangeable with climate.
Q140.
Which style of management is prevalent in the initial stages of creating a new organization?

a.

Adhoc

b.

Formal

c.

Entrepreneurial

d.

Systematic

Discuss
Answer: (c).Entrepreneurial Explanation:In the initial stages of creating a new organization, the style of management is usually adhoc and entrepreneurial.
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